TTC’s Advisory Committee on Accessible Transit provides advice and guidance to the TTC Board and TTC staff on improvements to conventional, Wheel-Trans and Community Bus services to better meet the needs and concerns of all riders. The Committee reports directly to the TTC Board and provides feedback on:

  • Accessibility features of new buses, streetcars, subway trains and stations.
  • Advice on TTC operations and construction, such as Line 5.
  • Technology improvements, such as Trip Planner and
  • Training of TTC Operators, Collectors and Customer Service Agents (CSAs) regarding accessible services at the TTC.

ACAT is made up of 15 volunteer members who serve three-year terms. The Committee reports to the TTC Board. 

Joining ACAT    

Joining ACAT is easy. The Committee recruits new members each year. If you live in Toronto, use the TTC, and have a vested interest in accessible public transit, then ACAT is for you! Applications are posted on the ACAT section of the TTC website in early September. You can also request an application be sent to you by mail by calling TTC Customer Service at 416-393-3030. Selected applicants are interviewed by a panel consisting of the ACAT Chair, TTC staff and City of Toronto staff. Each year, the Board appoints five new members to the Committee for three-year terms starting in January. ACAT members volunteer about 10 to 15 hours per week during regular business hours.

Learn more about how you can become an ACAT member.

Attending ACAT general meetings    

Due to COVID-19 restrictions, the ACAT committee meets virtually on the last Thursday of every month. These meetings are open to the public to observe the discussion via a webex link and a live captioning link to observe the discussion, a webex and live captioning link are available on the ACAT Meetings page each month.

Please check back for information when we will begin to meet in person on the last Thursday of every month at 1900 Yonge Street. Members of the public can attend these meetings in-person to learn more about the current work ACAT is involved with.

Sharing ideas or suggestions    

Your feedback, ideas and suggestions are important to the TTC and ACAT. We want to hear from you. Whether you have a story to share about your journey, would like to make a verbal or video presentation (deputation) to the ACAT Committee about a particular initiative, or just want to say thanks TTC and ACAT for all you do, you can share your thoughts by emailing or calling Wheel-Trans Customer Service at 416-393-4111. You can also mail your feedback to, ACAT, Wheel-Trans Division, 580 Commissioners Street, Toronto, Ontario M4M 1A7.

Members of the public can also submit a deputation in one of three ways:

  • A verbal deputation: submit a brief overview of the topic(s) to be addressed to
  • A video deputation: submit a video recording of yourself.
  • A written deputation: submit a fully written deputation that discusses your topic(s).