Please be advised that the Customer Service Centre at 1900 Yonge Street, above Davisville Station, is open with modified hours of operation (Monday to Friday 8:30 a.m. to 4:30 p.m.). Only two customers will be permitted in the office at a time. Customers must wear a face covering or mask if visiting the office.

The Customer Service line at 416-393-3030 and Telecommunication Relay Service are open daily 7 a.m. to 10 p.m. (effective September 5, 2021).

Information on fares, routes, schedules and service

  • 416-393-4636 (INFO), Automated information available 24 hours daily. 
  • Operator-assisted service is available from 8 a.m. to 6 p.m. daily, except statutory holidays.
  • Daily, 8 a.m. to 6 p.m.; except statutory holidays.
  • Elevator Service Status Line, 416 539-5438 (LIFT). 24 hours a day, seven days a week.

Main Switchboard

  • 416-393-4000, Monday to Friday, 8:00 a.m. to 4:00 p.m.

Compliments, Complaints and Suggestions

  • Online form: Compliments, Complaints and Suggestions
  • By mail: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2
  • Customer Service, by phone:
    • 416-393-3030 (Daily, temporary reduced hours 7 a.m. to 8 p.m., except statutory holidays)
  • Customer Service Centre, in person:
    • 1900 Yonge Street, Toronto (Weekdays, 8:30 a.m. to 4:30 p.m., except statutory holidays).
  • Telecommunications relay service, by phone:
    • 1-800-855-0511
    • Relay service is available 24 hours a day, 7 days a week. TTC hours of operation will depend on the TTC department/section being contacted.
  • For general TTC Information you can contact our Customer Information office by phone at 416-393-4636
  • For Wheel-Trans Compliments, Complaints or Suggestions, please email wtcs@ttc.ca

Employment Services

Filming in the TTC

  • 416-393-3764

Legal

  • 416-393-6636

Claims

  • 416-393-3879

Lobbying; Lobbyist Registry Information

Lost Articles

  • Call us at 416-393-4100, Weekdays, 12 noon to 4:00 pm, except statutory holidays. Telecommunication Relay Service 1800-855-0511.

Materials & Procurement

Multilingual Services

  • 416-393-4636, (Daily, 8 a.m. to 6 p.m., except statutory holidays); Transit information in over 80 languages. Press “0”, and ask the telephone operator for your language in its English name.

Media

Transit Enforcement Department

Streetcar and Bus Charters

Wheel-Trans (Customer Service)

  • 416-393-4111
  • TTY Line 416-393-4555

Wheel-Trans (Reservations)

  • 416-393-4222